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Questions about your pre-order, a cancellation, shipping, wholesale or the product? Send us a message and we will reply within 1 to 2 business days (Monday to Friday, Eastern Time).
OrthoNAC Inc.
6405 Inducon Drive West
Sanborn, NY 14132, USA
Email us your order number any time before it ships for a full refund to your original payment method.
Send a trade inquiry for our product information sheet and wholesale terms.
This inbox is for customer service only. If you have a medical question, please talk to your healthcare practitioner. If you think you are having a reaction to any product, stop using it and contact your doctor.
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Before you write
When will my order ship?
The Founders batch is expected to ship May to June 2027. We email production updates along the way and send a tracking number when your order ships.
Can I cancel my pre-order?
Yes. Cancel for any reason, any time before your order ships, and we refund you in full to your original payment method. Email support@orthonachealth.com with your order number. Refunds are issued within 7 business days of your request; your bank may take a few more days to post it.
Where do you ship?
For now we ship to addresses in the United States only (all 50 states). We do not ship to APO/FPO addresses or outside the US at this time.