Refunds & Pre-order Cancellation

Pre-order cancellation

OrthoNAC offers pre-orders for our Founders batch. This policy explains how pre-orders are charged and how to cancel them.

Pre-orders

• Pre-orders are charged in full at checkout. The expected ship window is May to June 2027 and is shown on the product page and in your order confirmation.
• To cancel, email support@orthonachealth.com with your order number any time before your order ships. You will receive a full refund to your original payment method within 7 business days.
• If the ship window changes, we will email you before the original window ends. You can accept the new date or cancel for a full refund. If you do not reply to accept, we will cancel and refund your order in full.
• Once your order has shipped, the returns section below applies.

We do not currently offer subscriptions or try-before-you-buy purchases.

Refunds and returns

Pre-orders (Founders batch)

• Pre-orders are charged in full at checkout. The Founders batch is expected to ship May to June 2027.
• You can cancel a pre-order for any reason, at any time before it ships, and get a full refund. Email support@orthonachealth.com with your order number. We issue the refund to your original payment method within 7 business days of your request. Your bank may take a few more days to post it.
• If we cannot ship within the stated window, we will email you before that window ends with a revised ship date. You can agree to the new date or cancel for a full refund. If you do not reply to agree, we will cancel and refund your order in full.

After your order ships

• Unopened boxes in their original condition can be returned within 30 days of delivery for a full refund of the product price. Email us first for a return authorization.
• For health and safety reasons, we cannot accept returns of opened boxes, unless the product arrived damaged or defective.
• Damaged, defective or wrong items: email us within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you.
• Refunds are issued to the original payment method within 7 business days of us receiving the return.

Contact: support@orthonachealth.com. OrthoNAC Inc., 6405 Inducon Drive West, Sanborn, NY 14132, USA.